Steven Nussel

Professional Summary

Seeking a position where I can maximize my 18+ years of analysis, quality assurance, program development, and training experience. I have successfully automated manual processes, and provided insightfull data to stakeholders. Lastly I am proficient in all manner of Microsoft tecnology, including C# and Azure

Qualifications

Capabilities include:

Experience Highlights

Development

• Using C#, Created an all-new alarm scheme for looking into FoxPro based data
• Created a WinForms application that consumed a configuration file to look at many servers and shut off or turn on Windows services as needed
• Created an application that automated a manual process that was over 12 steps into one that was only three
• Automated a data search procedure - The process took days manually and only a few minutes after automation
• Wrote test cases
• Created this site from scratch

Leadership

• Lead a team of 6, this team was a mix of local and offshore people
• Interviewed potential new hires
• Wrote most of the training documentation for new hires

Operations

• Corrected issues when they arose in the production environment
• Created procedures to handle issues that can not be corrected permanently
• Handled deployments of new programs and updates to existing programs - proto DevOps
• Created Documentation - experience using Wiki, Confluence and Sharepoint
• Helped to maintain the test environment by installing updates and also keeping the Accounting software on the current test build

Research

• When something went wrong, assess the damage and initiate communication with all affected stakeholders.
• Used SQL to determine the answers of many questions, for example:
  Customer Facing
  • Why did the file not move as expected?
  • Why does the output say XXXXXXX and not what is expected?
  • Where are my reports?
  Internal
  • What customers are causing the most requests?
  • What type of requests are taking the most time?
  • How long was process XXXXX idle?
• When results were not expected, I documented why and sent that data to the development team
• Provided volume over time analysis

Employment History

• Developer II, Promedica, Toledo, OH 2020 - Present
• Production Engineer, Change Healthcare, Toledo, OH 2010-2018
• Data Mapper, Change Healthcare, Toledo, OH 2001-2010
• Event Technician, Change Healthcare, Toledo, OH 1999-2001
• Quality Control Analyst Intern, Solomon Software, Findlay, OH 1998-1999